Self-recorded voices sound unprofessional
Recorded on a phone or computer mic with background noise and inconsistent volume — customers hear a company that doesn't sound established.
IVR TTS
IVR TTS — professional Thai IVR voice, ready to use immediately
Generate greetings, menu prompts, and queue announcements with Text-to-Speech. Choose from 6 voice personas with accurate Thai pronunciation every time and unlimited script revisions — included with Call On Cloud's Cloud PBX at no extra cost.
- Free for Cloud PBX customers
- 6 Thai voice personas, male/female
- Ready to use with Yeastar P-Series
- Data stored in AWS Bangkok, PDPA compliant
The first voice a customer hears is your organization's image
Most organizations still rely on self-recorded or outdated IVR audio that can't be revised — losing credibility from the very first second.
Voice actors can't be revised later
Each session costs money and needs a studio booking. Changing an extension, department name, or business hours means paying to re-record the whole set.
Generic TTS mispronounces Thai
Phone numbers, figures, dates, and English brand names come out wrong, confusing callers and pushing more calls to agents.
Announcements can't keep up
Long holidays, promotions, or a surge in calls need an update right away, but re-recording takes days.
Type a script, get a professional voice file, ready to use
IVR TTS is a Text-to-Speech announcement service for business phone systems — covering greetings, menu prompts, business-hours and holiday notices, and hold-queue announcements. It's included with Call On Cloud's Cloud PBX at no extra cost. You send the script as text, choose a voice, and our team installs the file into your system — no studio, no voice actor needed.
01. Script
Send your script as text
Type the script you need, or pick from our ready-made script library — greetings, IVR menus, after-hours notices, and queue announcements.
02. Voice
Choose a voice that fits your brand
Pick from 6 male/female voices, adjust speaking speed and pause timing, and preview before confirming. Unlimited script revisions within your plan.
03. Deploy
Upload into your phone system
Receive files in a format your PBX supports, ready to use as IVR prompts, queue announcements, or music-on-hold. Our team helps install it if you run Cloud PBX with us.
Choose the voice that represents your brand
The first question every organization asks is "what will the voice sound like?" Listen to all 6 personas here before deciding.
BossMale
Authoritative, steady
Suited to large organizations, banks, and companies that want a firm, trustworthy tone.
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PloyFemale
Friendly, polite
Suited to customer service, retail, and clinics that want callers to feel welcomed and cared for.
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MacMale
Formal, warm
Suited to government agencies and educational institutions that want formal language without sounding rigid.
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MayFemale
Upbeat, bright
Suited to lifestyle businesses, restaurants, and beauty brands that want an approachable, energetic tone.
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KenMale
Firm, clear
Suited to announcements that need clarity, such as menu steps, order numbers, and logistics.
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MindFemale
Soft, calming
Suited to hold-queue announcements and hospitals that want to ease caller frustration while waiting.
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All 6 voices are included at no extra cost, and you can switch voices at any time.
Every feature is built for business-phone voice work
Thai-First Pronunciation
Correctly pronounces phone numbers, figures, prices, dates, and English words mixed into Thai the way Thai speakers actually say them.
Pacing & Pause Control
Adjust speaking speed and set pause points between menu options so callers have time to press a key.
PBX-Ready Output
Delivers files in a format your phone system can use right away — no converting or level-adjusting needed.
Unlimited Revisions
Change a department name, extension, business hours, or promotional message any time, with no re-recording fee and no limit on revisions.
Thai Script Library
A ready-to-use library of standard scripts — greetings, menu prompts, after-hours, holidays, and queue announcements.
Managed by a Thai Team
Call On Cloud's team reviews your script, refines the wording, and installs the file into your IVR — included with Cloud PBX, no separate fee.
Frequently asked questions about IVR TTS
How much does IVR TTS cost?
No extra cost — IVR TTS is included with Call On Cloud's Cloud PBX from day one, covering voice selection, file generation, and installation. Existing Cloud PBX customers can use it too; just ask our team to enable it.
Do we pay to change a department name or business hours later?
No. You can revise your script an unlimited number of times for the life of the service — department names, extensions, business hours, or a monthly promotion — unlike a voice actor, who charges for every re-recording.
What kinds of announcements can this be used for?
Everything in a business phone system: IVR greetings, menu prompts, after-hours and holiday notices, queue announcements, and hold-music messages. Supports Thai scripts with English words mixed in.
How many voices are there, and which businesses do they suit?
Six voice personas: three male (Boss, Mac, Ken) and three female (Ploy, May, Mind). Each has its own character — a firm, authoritative voice suits banking, a friendly one suits customer service, and a softer one suits hold messages. You can switch voices later at no extra cost.
Will the voice sound robotic?
It uses a newer Text-to-Speech model that sounds close to a real human voice, especially for the short announcements typical of IVR. We recommend listening to all six personas before deciding, and our team lets you hear your actual script before it goes live.
How accurate is its Thai pronunciation?
It is built specifically for Thai pronunciation and reads phone numbers, figures, prices, dates and times, and English words mixed into Thai the way Thai speakers actually say them, so callers understand the first time and fewer of them press through to an agent to ask again. Speaking speed and the pauses between menu options can also be adjusted so callers have time to press a key.
Is there a data risk in the scripts we submit?
Scripts and generated files are stored on AWS Bangkok (ap-southeast-7); data doesn't leave Thailand. Customer scripts are never used to train models, and a Data Processing Agreement (DPA) is available for procurement review, in line with PDPA.
How long until we get the audio file?
Typically a few business days after the script is confirmed, with further edits possible before going live. For urgent cases, such as an emergency holiday notice, contact our team by phone or LINE.