Quality Checks Cover Only 1–2%
Team leads can spot-check just a handful of calls a day, so most service issues go unnoticed.
Telephony · Call Summary Pro
Turn Every Call Into TextAutomatically, with Call Summary Pro
Turn Cloud PBX recordings into text you can read, search, and review instantly. Supports Thai and English, separates speakers automatically, and ends the need to listen back call by call.
Thai and English in the same callPay-as-you-go from THB 0.25/minute*Data stays in Thailand, PDPA-ready
Thousands of Recorded Calls, but No Time to Listen
Critical information sits inside recordings that can't be searched, and teams can only review a fraction of them.
The Call You Need Is Hard to Find
When a customer complains or a dispute arises, staff must open recordings one by one to find evidence — often taking days.
Listening Back Takes Far Too Long
A 30-minute call takes 30 minutes to review. As text, the same call can be read and searched in minutes.
Generic Tools Mishandle Thai
Real conversations mix Thai, loanwords, and product names — off-the-shelf tools get too much wrong to be usable.
Every Recorded Call Becomes Searchable Text
Call Summary Pro is a speech-to-text service for Cloud PBX recordings. It runs automatically after each call — no manual download or upload — and is processed on infrastructure in Thailand.
Connect Your Recording Source
Connect instantly to Yeastar / PortSip Cloud PBX or Voice Record Backup, with support for uploading historical recordings.
AI Transcribes Automatically
Converts speech to text, separates speakers, and adds timestamps — handling Thai and English mixed within the same call.
Search, Review, and Share
Search across every conversation, download transcripts, or send them to CRM through an API or webhook.
Features Built for Real Thai Conversations
Handles the language your teams actually speak, protects personal data, and fits your organization's workflow.
Thai–English Transcription in One Call
Handles Thai mixed with loanwords, the way Thai businesses actually talk.
Automatic Speaker Diarization
Know who spoke when, with a timestamp on every line for accurate reference.
Export as CSV
Download the full set of transcripts as a CSV file — open it in Excel and analyze straight away.
Custom Topics
Define the topics you want to track and the system flags which calls mention them.
Custom Fields
Extract the information you need from a conversation into fields your organization defines.
QA Rubric
Set your quality criteria and let the system score every single call.
Security & PDPA
Customer conversations are personal data
so we keep them in Thailand
Recordings and transcripts are processed and stored on AWS Asia Pacific (Bangkok) under enterprise-grade security controls.
Data never leaves the country — Processed and stored in the AWS Asia Pacific (Bangkok) region.
Data is encrypted — Protected both in transit and at rest.
Access is controlled — Define who can view which conversations, with a full audit log.
Retention periods you control — Set automatic deletion policies aligned with PDPA.
Never used to train models — Your conversations are used only to serve you [policy to be confirmed].
Data Flow
Why 300+ Thai Organizations Choose Us
Q
Do we need to replace our phone system first?
Works with what you already have
Connect instantly with Yeastar / PortSip Cloud PBX and Voice Record Backup — no system replacement required.
Q
Who do we talk to when something goes wrong?
A local Thai support team
Implementation, configuration, and ongoing support are handled by a team based in Thailand that understands Thai business.
Q
Will our customer data stay safe?
PDPA-first by design
Data stays in AWS Bangkok with PII masking, access control, and retention and deletion policies.
- 300+
- Trusted Thai organizations
- 99.9%
- Service availability SLA
- 2
- Languages in one call (Thai-English)
- TH
- Data stored in Thailand
Product Preview
Pay Only for What You Use, Charged by the Minute
Priced as minute credits. Choose transcription only, or transcription with AI summaries. The same per-minute rate for everyone, with no monthly fee and no per-user charge.
Transcribe
Speech-to-text only — built for reviewing and searching conversations.
0.25THB / minute*
- Thai-English transcription + speaker separation
- Timestamps across the whole conversation
- Search across every conversation · CSV export
- Custom Topics · Custom Fields · QA Rubric
- AI conversation summaries not included
Transcribe + Summary
Transcription plus an AI summary of the key points of every call — read the summary instead of listening to the whole thing.
0.50THB / minute*
- Everything in the Transcribe plan
- AI summary of key points per call
- Topic summaries / follow-up items
- API / webhook for CRM integration
Sample Cost Calculation
A call center handling 100 calls a day, averaging 4 minutes each (about 8,800 minutes/month)
Transcription only
8,800 × 0.25 = THB 2,200/month
Transcription + summary
8,800 × 0.50 = THB 4,400/month
*Prices exclude VAT and installation · Minimum top-up of THB 5,000 per transaction
How Thai Businesses Use Call Summary Pro
Call Center / E-commerce
Automatic QA scoring on 100% of calls
Instead of team leads spot-checking a few calls a day, set a QA rubric and let the system score every call — then search terms like “cancel” or “complaint” across every conversation and catch service issues before customers leave.
Search and put it to work from one system.
Finance / Insurance
Dispute evidence ready in minutes
When a dispute arises over terms explained by phone, search past conversations with timestamps for instant reference — accessible only to the people you authorize.
Search and put it to work from one system.
B2B Sales
Log conversations to CRM without typing
Send transcripts to CRM automatically through the API, and let team leads use real conversations to coach new sales team members.
Search and put it to work from one system.
Frequently Asked Questions
How is Call Summary Pro priced?+
Pricing is based on minute credits for the length of audio transcribed, with two rates to choose from: THB 0.25/minute for transcription only, and THB 0.50/minute for transcription with an AI summary. The minimum top-up is THB 5,000 per transaction. There is no monthly fee and no per-user charge (prices exclude VAT and installation).
Is transcription done in real time?+
The system transcribes recordings after the call has ended — it is not real-time transcription. For AI that talks with customers in real time, see our Voice AI Agent services such as AI Receptionist.
Do we need Call On Cloud's Cloud PBX?+
If you already use Call On Cloud's Yeastar/PortSip Cloud PBX or Voice Record Backup, recordings are transcribed automatically with no extra setup. Uploading audio files from other systems for transcription is also supported.
How accurate is it for Thai?+
The system is built specifically for Thai phone conversations and handles Thai mixed with loanwords and English within the same call. We recommend a free trial on your own recordings before you decide.
Where is conversation data stored, and how secure is it?+
Audio files and transcripts are processed and stored on the AWS Bangkok region; data never leaves the country. Everything is encrypted in transit and at rest, access is controlled with an audit log, and automatic deletion policies can be set in line with PDPA. Your data is never used to train AI models.
What features help us check work quality?+
Automatic speaker diarization with timestamps, Custom Topics to find which calls mention the subjects you care about, Custom Fields to extract specific information from a conversation, and a QA Rubric that sets your quality criteria and scores every single call.
Can we use the results in other systems?+
You can search text across every conversation, download transcripts as a CSV file to open in Excel straight away, or send data to your CRM automatically through API/Webhook so no one has to type up notes.
Which businesses is it suited to?+
Call centers and e-commerce teams that want QA on every call, finance and insurance businesses that rely on conversations as dispute evidence, and B2B sales teams that want conversations logged to CRM without typing.
Try Transcribing Your Own Calls for Free and See the Results Yourself
Our team will help you connect your Cloud PBX and provide a free trial credit of [XXX minutes].
