Where Is My Order?
Most calls are the same question — where is it, how much is owed, has the paperwork been approved. All of it is reading a value off a screen.
Your team becomes a screen-reading service
Voice AI Agent · Integration Agent
Answer Live Questions from Your Systemsover the Phone
Connect AI to the ERP, CRM, sales, or logistics system you already run. Customers call to ask about an order status, an outstanding balance, or stock on hand, and get an answer from the real data in your system at that second — not a value set in advance.
Identity verified before data is releasedRead-only access by defaultAWS Bangkok · PDPAREST API · API Key · IP Allowlist
AI
Integration Agent
Inbound · 0:33 · English
“Where is parcel TH4471 right now?”
“May I have the last 4 digits of the phone number used to order, to verify your identity?”Identity check before data is released
“7 8 2 5”
“Verified. The parcel left the Bangna distribution centre at 08:14 today and is out for delivery, expected to arrive later today.”
API call made during this call 1.2s
GET /tracking/TH4471 → 200 OK
statusIN_TRANSIT
last_scanBangna DC · 08:14
etaToday 17:00–20:00
Pain Points
The Daily Flood of “What’s the Status?” Calls
Everything customers want to know is already in your systems — and the only way in is to wait for a staff member to read it off a screen.
Too Many Systems to Check
One answer means opening two or three systems — ERP, the courier portal, a finance spreadsheet — while the customer waits on hold.
Longer calls, thinner patience
IVR Only Reads a Menu
A traditional auto-attendant can only play back fixed recordings; it cannot pull one customer’s data to answer.
Callers press through the menu and still queue for a person
Closed After Hours
Customers want to check status at night or on a holiday. The data is already there, with nobody to open it.
The data is ready but unreachable
How it works
How Integration Agent Handles One Call
Connect the API once; from then on every call gets the same data your staff see on screen.
Customer Asks
The customer calls your existing number and asks in natural speech — no menu to press.
Verify Identity
The AI asks for the identity details you specify, such as an order number plus the last 4 digits of the phone number.
Query Your System
It calls your API in real time and reads only the fields you have allowed.
Answer in Plain Language
Values from your system become words the customer understands, with the time of the last update.
Log or Escalate
Every query is written to the Audit Log, and calls beyond scope are transferred to a person.
Customer Call
Thai / English · 24/7
Cloud PBX / SIP Trunk
Your existing number
Your Systems
ERP · CRM · OMS · TMS
Access Rules
Identity · fields · limits
Integration Agent
Real-time API query
Live Answer
Value + last updated
Audit Log Entry
Who asked what, when
Escalate to Staff
Out of scope or system down
The AI keeps no advance copy of your customer data — it queries your system only when a real call asks for it.
Solution
What Is Integration Agent?
Integration Agent is a voice AI agent that connects to your business systems through an API to read customer-specific data and answer it over the phone in real time. Unlike AI Knowledge Base, which answers from static documents, the answers here change with the live data in your system every second — parcel status, outstanding balance, or stock on hand.
What It Does
- Answer customer-specific questions in real time — order status, delivery, and repair jobs
- Report outstanding balances, due dates, and payment status from the data in your system
- Check stock on hand, current pricing, and backorder queues from your sales system
- Verify the caller’s identity before releasing data, using the rules you define
- Write back into your system once approved — changing a delivery address, opening a case
- Log every query to the Audit Log and transfer to a person when a request is out of scope
What It Doesn’t Do
- Does not answer general questions from company documents, such as policies and warranty terms
- Does not manage appointments — booking, rescheduling, or cancelling
- Does not run high-volume outbound campaigns
- Does not reveal fields that are not on the allowlist, and does not change data on its own without prior configuration
- To answer questions from documents, use AI Knowledge Base
- For high-volume outbound calling, use AI Batch Call
How Safe Is Letting AI Read Customer Data?
IT’s first question is not “is the AI any good at answering” but “if anyone can call in and ask, how do you stop a leak?” — these are the control layers we build in.
Identity Verification
Define the identity conditions required before data opens up — an order number with the last 4 digits of the phone number, part of a national ID, or an SMS OTP.
Field-Level Whitelist
Choose which fields may be spoken aloud and which must never be disclosed. Anything outside the allowlist never reaches the AI at all.
Read-Only by Default
Reading data is the default. Writing back has to be enabled per operation with an explicitly defined scope.
Masking
Mask part of a sensitive value when it is spoken — account and card numbers reveal only the last 4 digits for confirmation.
Rate & Scope Limits
Cap how many queries a single call or caller number can make, preventing repeated guessing to harvest data.
Graceful Fallback
If the source system is down or slower than your timeout, the AI does not guess the answer — it tells the customer and transfers to a person.
Audit Log — Every Query Is Recorded
09:12GET /orders/SO-88213Identity verified · 3 fields releasedALLOWED
09:26GET /invoices/INV-4471Identity verified · outstanding balanceALLOWED
09:41GET /customers/12908Identity check failed twice · transferred to staffBLOCKED
10:03GET /stock/SKU-2210Public data · no identity check requiredALLOWED
IT and internal audit can review which call requested what, whether identity was verified, and which fields the system disclosed — in line with PDPA accountability for personal data.
Key Features
Core Integration Agent Features
Built so an IT team can connect it without tearing out the existing stack, and keep full control of scope.
Real-Time API Query
Queries your system during the call, with no copy of your data kept on the AI side.
Benefit: Answers always match the screen your staff see
Multi-System Orchestration
For one question that spans several systems, the AI calls each in turn and merges them into a single answer.
Benefit: No holding while staff open several screens
Value-to-Speech Mapping
Turns raw values such as IN_TRANSIT or a status code into a sentence the customer understands.
Benefit: No back-end changes needed to make the AI make sense
Approved Write-Back [to be confirmed]
Let the AI write back into your system per operation — changing a delivery address, or opening a complaint case.
Benefit: Finish the job on the call, with no handoff to a data-entry team
Timeout & Fallback Rules
Set how long to wait for the source system; past that, or if it is down, the AI tells the customer and transfers immediately.
Benefit: A back-end problem never leaves a caller stranded
Works with Your Cloud PBX
Connects to the Yeastar P-Series Cloud PBX and SIP Trunk you already use, keeping your numbers and lines.
Benefit: Fast to start, with no number change to announce
Integration
Connect the Systems Your Business Already Uses
If your system has an API or exposes a callable endpoint, in principle it can connect to Integration Agent.
REST API / Webhook
The primary connection method. JSON supported, authenticated with an API key, and restricted by IP allowlist.
ERP Systems
Read document status, purchase orders, and customer data from any ERP that exposes an API.
CRM & Service Desk
Check case status, repair jobs, and the contact history of that specific customer.
E-Commerce & OMS
Order status, payment, and stock on hand from your sales and warehouse systems.
Logistics & Tracking
Delivery status, the latest scan point, and the estimated arrival time from your courier system.
Billing & Payment
Outstanding balances, due dates, and invoice status from your accounting or billing system.
Database Views
Where no API exists, read from a permission-limited view or read replica [scope to be confirmed].
Middleware / iPaaS
Connect through the middleware your organization already runs, so core system endpoints stay off the public internet.
Security & Privacy
Enterprise-Grade Data Security (PDPA)
Integration Agent works directly with customer data, so “keep nothing we do not need” is the default design.
No Standing Copy of Your Data
We do not pull your customer database in advance. Data is retrieved only while a call is in progress.
Data Stays in Thailand
The service and its activity logs are hosted on AWS Bangkok (ap-southeast-7), aligned with PDPA and public-sector procurement policy.
No Model Training
Your customer and conversation data serves your organization only — it is never used to train models or shared across customers.
Encrypted in Transit & at Rest
Voice is encrypted with TLS/SRTP, API calls run over HTTPS, and stored data is encrypted with AES-256 [protocols to be confirmed].
Isolated Credential Storage
The keys and tokens used to call your API are stored separately and encrypted, and you can revoke them from your side at any time.
Full Query Audit Trail
Every query is recorded with its identity-check result and the fields disclosed, so auditors can review it afterwards.
Relevant standards and certifications:
Why Call On Cloud
Why Use a Call On Cloud AI Voice Agent?
The practical questions IT and procurement teams ask us before they decide.
Q
“Do we have to expose our core system API to the internet?”
Controlled Access Paths
Connect through middleware, a permission-limited view, or a channel closed off by allowlist. There is no need to expose the whole core system externally.
Q
“Our IT team is small — how much do we have to build?”
We Do the Integration Work
Our team designs the connection, maps system values into spoken language, and tests alongside your team. Your side supplies API documentation and access rights.
Q
“If the AI gives a wrong answer, how would anyone know?”
Every Query Is Logged
Every answer cites a value pulled from the live system, and the Audit Log lets you review afterwards what was fetched, when, and under which identity check.
Q
“What if it books or fetches the wrong thing while we start out?”
Test, Then Deploy
We connect to a sandbox first, run live test calls with your team (UAT), and tune until it meets the criteria you set — then connect to production.
Q
“Our back end goes down fairly often — what happens then?”
Fails Safe, Not Silent
When the source system does not answer, the AI does not guess. It tells the customer plainly and transfers to a person with a summary of the conversation.
Q
“Who do we contact if something breaks at night?”
Thai Support Team, 24/7
A local team is on duty around the clock by phone, LINE OA, and email — no waiting on a ticket across time zones.
- 24/7
- Customers can check status every day, with no closing time
- 99.9%
- SLA with High Availability
- 100%
- Data stored in Thailand
- 0
- Database copies you have to hand over to us
Use Cases
Real Workflows in Thai Businesses
Logistics
Delivery & Courier
Most calls are “where is my parcel”. The AI verifies identity with the tracking number and phone number, then reads the status and estimated arrival from the courier system. Calls with a real problem go to the customer care team.
The team gets time back for cases that need fixing
Retail & B2B Sales
Order & Stock Status
Shops and dealers call to ask whether an order is approved, when it ships, and whether a model is in stock. The AI answers from OMS and the warehouse system instantly, around the clock.
Sales stops being the middleman for stock checks
Billing & Utilities
Balance & Invoice Status
Customers call about outstanding balances, due dates, and the latest payment received. The AI verifies identity first, then states the amount with account numbers partly masked per your rules.
Fewer month-end calls into accounting
Plans & Pricing
Integration Agent Plans & Pricing
Pricing is charged per AI concurrent line.
Per Concurrent Call
THB 1,000/AIconcurrentline/month
Starts at THB 2,000/month (2-line minimum) · 3-month minimum term
Pricing follows the number of “AI concurrent lines” you need — one line means the AI can hold one call at a time. Add lines to take more calls simultaneously.
- Includes 200 conversation minutes / line / month
- Additional usage THB 3 per minute
- Minimum 2 lines and a 3-month term
- Thai support team 24/7 · AWS Bangkok hosting · 99.9% SLA
Agents Included
Use one on its own, or all of them together in a single account.
KB
AI Knowledge Base
Answers customer questions from your company documents — products, pricing, and policy
IN
Integration Agent — this page
Answers live data from your systems through an API — order status, outstanding balance
Every Agent runs on your existing numbers and Cloud PBX, on one bill with one support team.
| AI concurrent lines | Monthly fee | Minutes included | Suited to |
|---|---|---|---|
| 2 lines (starter) | THB 2,000 | 400 minutes | Businesses with lighter call volume, starting out |
| 3 lines | THB 3,000 | 600 minutes | Shops or offices with overlapping calls at peak |
| 5 lines | THB 5,000 | 1,000 minutes | Multi-branch or multi-team businesses |
| 10 lines or more | Contact Sales | By line count | Large organizations · call centres |
[To be confirmed: whether unused minutes roll over · monthly billing or 3 months in advance · whether initial design and integration is charged separately]
FAQ
Frequently Asked Questions
How is Integration Agent different from AI Knowledge Base?+−
AI Knowledge Base answers from the documents your company uploads — static information such as policies and product specifications. Integration Agent answers from live data in your systems, which changes daily: order status, outstanding balance, and stock on hand. Most organizations run both together.
What does our system need to have ready before we start?+−
Mainly a callable endpoint (REST API or webhook), its documentation, and access rights limited to the data actually needed. If your system has no API, our team will help assess alternatives, such as reading from a view or going through the middleware your organization already runs.
How do you prevent leaks if anyone can call in and ask?+−
The AI will not open customer-specific data until the identity conditions you define are met, and it can disclose only the fields on your allowlist. Anything outside that list never reaches the AI. On top of that, values are partly masked, the number of queries per call is capped, and every query is written to the Audit Log.
Do you keep a copy of our customer database?+−
No. The service queries your API only while a call is in progress and keeps no advance copy of your database. What is stored is the Audit Log of queries and the conversation records, hosted on AWS Bangkok with a configurable retention period.
What does the AI do if our back end is down or slow?+−
You can set a timeout per endpoint. Past that, or if the system does not answer, the AI does not guess — it tells the customer using the wording you define and transfers to a person with a summary of the conversation.
Can the AI change data in our system?+−
Read-only is the default. If you want write-back — changing a delivery address or opening a case — it is enabled per operation with an explicit scope and stricter identity conditions, and every action is written to the Audit Log.
How long until we can go live?+−
Typically about 7–14 business days, covering connection design, identity and field-allowlist rules, mapping system values into speech, and live test calls with our team before connecting to production. The timeline depends mainly on how ready your API is.
How is the service priced?+−
Pricing is per AI concurrent line at THB 1,000 per line per month, including 400 conversation minutes per line per month. Additional usage is THB 3 per minute. The minimum is 2 lines (THB 2,000 per month with 800 minutes) on a 3-month minimum term.
