Repetitive Questions
Pricing, specifications, warranties, and opening hours consume staff time every day, leaving less time for customers who are ready to buy.
Skilled staff stay trapped in repeatable work
Voice AI Agent · AI Knowledge Base
Answer Every Customer Callwith Your Approved Knowledge
Upload the product, pricing, policy, and FAQ documents you already maintain. The AI agent answers calls around the clock using only approved sources and records a citation for every answer.
Thai and English conversationsA source for every answerAWS Bangkok · PDPAWorks with your existing Cloud PBX
Pain Points
The Customer-Service Problems Teams Face Every Day
Teams lose time and opportunities answering repeat questions whose answers already exist in company documents.
Inconsistent Answers
New and experienced staff may rely on different memories or document versions, creating conflicting answers and avoidable complaints.
Incorrect information becomes business risk
After-Hours Silence
Evening, weekend, and holiday callers often reach a recording instead of getting the information they need.
Every unanswered call is a lost opportunity
IVR Can’t Answer Questions
Keypad menus can route calls, but they cannot explain a policy, compare products, or answer a follow-up question.
Customers abandon the queue before reaching staff
How it works
How AI Knowledge Base Handles a Call
Configure it once for every call—without writing conversation scripts line by line.
Upload Documents
Add approved product, pricing, policy, manual, FAQ, or website content.
Build the Knowledge Base
Content is indexed, reviewed, and tested before production use.
Customers Call and Ask
Callers speak naturally in Thai or English without memorizing commands.
Answer with a Source
The agent retrieves an approved answer and records its file and page reference.
Escalate to a Human
If evidence is missing, the agent transfers the call with a conversation summary.
Your Documents
PDF · DOCX · XLSX · URL
Knowledge Base
Indexed & searchable
Customer Call
Thai / English
Cloud PBX / SIP Trunk
Your existing number
AI Voice Agent
Grounded answer engine
Answer with Source
Cited to file & page
Escalate to Staff
With call summary
Knowledge Gap Report
Unanswered questions
Solution
What Is AI Knowledge Base?
AI Knowledge Base is a voice agent that answers phone questions from documents your organization approves. Unlike scripted chatbots or routing-only IVR, callers can ask natural follow-up questions and receive answers aligned with your latest information.
What It Does
- Answer product, service, specification, and model-comparison questions
- Explain approved pricing, promotions, conditions, and service fees
- Explain warranty, return, delivery, and payment policies
- Handle FAQs and service instructions
- Record a source for every answer
- Transfer calls that fall outside approved knowledge
What It Doesn’t Do
- Does not book, reschedule, or cancel appointments
- Does not replace an organization-wide receptionist workflow
- Does not run outbound calling campaigns
- Does not invent answers missing from approved documents
- For call reception and routing, use AI Receptionist
- For high-volume outbound calls, use AI Batch Call
Answer Accuracy
Answer from Approved Documents—Never Guess
Leaders need answers they can trust and audit. The workflow is designed to reduce risk from unsupported responses.
- Grounded Answers
Retrieve every answer from your approved knowledge instead of general model knowledge
- Source Citation
Record the source file and page for QA, legal, and compliance review
- No Data, No Guess
When evidence is missing, explain the gap and transfer or capture a callback request
- Restricted Topics
Route sensitive or prohibited topics directly to designated staff
- Instant Updates
Publish a new source version once and update answers across the service
Knowledge Gap Report
A weekly view of questions the AI could not answer
“How many months of 0% installments?”42 timesAdd knowledge
“Do you have a Chiang Mai branch?”28 timesAdd knowledge
“Can you issue a full tax invoice?”19 timesAdd knowledge
“Are parts available for older models?”11 timesTransfer
Every unanswered question is captured so your team can identify missing content, improve coverage each week, and learn what customers need.
Key Features
Core AI Knowledge Base Features
Every feature helps business teams maintain knowledge without depending on developers.
Self-Service Upload
Upload PDF, Word, Excel, CSV, or approved web pages to create and update the knowledge base.
Benefit: Business teams can update information in minutes
Natural Conversation
Understand real customer questions, interruptions, ambiguity, and follow-up context.
Benefit: Callers do not need to learn commands
Thai–English in One Call
Switch language naturally within the same conversation.
Benefit: Support local and international callers with one workflow
Context-Aware Escalation
Transfer the question and conversation summary to a staff member.
Benefit: Customers do not have to repeat themselves
Usage Analytics
Review call volume, popular questions, self-service rate, and unanswered questions.
Benefit: Measure coverage and identify missing knowledge
Works with Your Cloud PBX
Connect supported Yeastar P-Series Cloud PBX and SIP Trunk environments.
Benefit: Keep existing numbers and infrastructure
Supported Files
Turn Existing Content into AI-Ready Knowledge
Use the documents and web pages your team already maintains—without rewriting content.
Catalogs, manuals, and policies
Product documents, user guides, warranty terms, and company policies.
Documents and operating guides
Service procedures, internal instructions, and approved response guidelines.
Pricing and product data
Structured prices, product models, service fees, and comparison tables.
Company web pages
Connect product, pricing, policy, and FAQ pages from your website.
Enterprise Data Security
Your documents are business assets. The service is designed to protect them from unauthorized access and reuse.
Data Stays in Thailand
Knowledge and conversation data are hosted on AWS Bangkok (ap-southeast-7) with PDPA-oriented controls.
No Model Training
Your documents and conversations are not used to train shared models or serve other customers.
No Permanent Voice Storage
Voice is not retained by default; optional recording retention can follow your governance policy.
Sensitive-Data Protection
Personal identifiers can be masked in transcripts and operational reports.
Encrypted in Transit and at Rest
Supported voice, document, and conversation data use encryption throughout the service workflow.
Access Control and Audit Logs
Assign individual permissions and review knowledge-base access and changes.
Relevant standards and certifications:
Why Call On Cloud
Why Use a Call On Cloud AI Voice Agent?
The practical questions IT and procurement teams ask before they decide.
Q
Could downtime disrupt the business?
99.9% SLA on AWS Bangkok
Enterprise infrastructure and high availability help keep customer calls running around the clock.
Q
How is customer call data protected?
Encrypted and Kept in Thailand
Control access to service data and support PDPA-oriented governance requirements.
Q
What happens as usage grows?
An Enterprise-Ready Path
Expand call capacity, knowledge sets, integrations, reporting, and service levels without rebuilding the workflow.
- 100%
- Data hosted in Thailand
- 99.9%
- SLA with High Availability
- 24/7/365
- Thai support team
- ~7 days
- Typical implementation
Use Cases
Real-World Business Use Cases
Retail & Distribution
Multi-Model Product Distributor
Answer specifications, pricing, and warranty questions from the latest catalogs, then transfer qualified buyers to sales.
Insurance & Finance
Insurance and Lending
Answer coverage, document, and claim-process questions from compliance-approved sources with a citation for every response.
Government & Education
Government and Education
Explain applications, fees, and schedules around the clock to reduce queues during peak periods.
Plans & Pricing
AI Knowledge Base Plans and Pricing
Pricing reflects actual conversation usage, knowledge setup, and support from our team in Thailand.
Starter
Teams validating their first customer knowledge workflow
Contact us for pricing
+ conversation usage
- One knowledge collection
- [XXX] conversation minutes per month included
- [X] concurrent calls
- Basic usage reporting
- Thai support team, 24/7
Business
Higher call volumes and multiple knowledge collections
Contact us for pricing
+ conversation usage
- Multiple knowledge collections, split by department or brand
- [XXX] conversation minutes per month included
- [XX] concurrent calls
- Human handoff with a conversation summary
- Weekly Knowledge Gap Report
- Cloud PBX and SIP Trunk integration
Enterprise
Organizations with advanced security and integration requirements
Contact Sales
Designed around your requirements
- Security and encryption requirements aligned with your policy
- Conversation minutes and concurrent lines based on actual usage
- Internal-system integration through API
- SLA and reporting to your organization’s requirements
- Dedicated account management
[Pricing, included minutes, and concurrent-call limits must be confirmed before publication]
Frequently Asked Questions
How is the service priced?+−
A monthly plan fee plus usage billed on the conversation minutes actually used. Remaining usage and past reports are visible in the management screen, with no hidden charges.
If the AI answers incorrectly, does our company carry the risk?+−
The system is designed so the AI answers only from the documents your company uploads (grounded answers), and it records the source of every answer for later review. With nothing to support an answer it does not guess — it tells the caller directly and transfers to a person. You can also define topics the AI must never answer and must transfer immediately.
Must we change our phone number or phone system?+−
No. If you already use Yeastar P-Series Cloud PBX or SIP Trunk, the AI can be connected to your existing number right away. If you are with another provider, our team assesses compatibility before the project starts.
Where are documents and conversation data stored, and how secure are they?+−
On AWS Bangkok (ap-southeast-7); data never leaves Thailand and the service aligns with PDPA. By default no audio files are stored permanently, and your documents are never used to train models or shared across customers. Access rights are configurable and the audit log can be reviewed retrospectively.
How do we update information when prices or policies change?+−
Just upload the new version of the file in the management screen and the system uses it on the very next call. Your team can do this without contacting the provider, and an edit history is kept for review.
How long until we can go live?+−
Typically about seven business days, covering knowledge-base setup, answer tuning, phone-system connection, and live test calls with our team before launch. The timeline can vary with the number and complexity of your documents.
How is this different from AI Receptionist?+−
AI Receptionist focuses on answering, welcoming, routing to the right department, and taking messages. AI Knowledge Base focuses on answering questions from company documents — prices, product specifications, and policies. Many organizations use both together.
Which document types are supported?+−
PDF, DOCX, and XLSX/CSV files, plus website links (URLs) — covering product catalogs, manuals, policies, price lists, and the FAQ pages on your company website.
