Quality Checks Cover Only 1–2%
Team leads can spot-check just a handful of calls a day, so most service issues go unnoticed.
Telephony · AI Call Transcription
Turn Every Call Into TextAutomatically, with AI Call Transcription
Turn Cloud PBX recordings into text you can read, search, and review instantly. Supports Thai and English, separates speakers automatically, and ends the need to listen back call by call.
Thai and English in the same callPay-as-you-go from THB 0.50/minute*Data stays in Thailand, PDPA-ready
Thousands of Recorded Calls, but No Time to Listen
Critical information sits inside recordings that can't be searched, and teams can only review a fraction of them.
The Call You Need Is Hard to Find
When a customer complains or a dispute arises, staff must open recordings one by one to find evidence — often taking days.
Listening Back Takes Far Too Long
A 30-minute call takes 30 minutes to review. As text, the same call can be read and searched in minutes.
Generic Tools Mishandle Thai
Real conversations mix Thai, loanwords, and product names — off-the-shelf tools get too much wrong to be usable.
Every Recorded Call Becomes Searchable Text
AI Call Transcription is a speech-to-text service for Cloud PBX recordings. It runs automatically after each call — no manual download or upload — and is processed on infrastructure in Thailand.
Connect Your Recording Source
Connect instantly to Yeastar / PortSip Cloud PBX or Voice Record Backup, with support for uploading historical recordings.
AI Transcribes Automatically
Converts speech to text, separates speakers, and adds timestamps — handling Thai and English mixed within the same call.
Search, Review, and Share
Search across every conversation, download transcripts, or send them to CRM through an API or webhook.
Take it further: pair this with AI Call Summary to get the key points of every call in a 30-second read instead of the full transcript.
Features Built for Real Thai Conversations
Handles the language your teams actually speak, protects personal data, and fits your organization's workflow.
Thai–English Transcription in One Call
Handles conversations that mix Thai, loanwords, and English — the way Thai businesses actually talk.
Automatic Speaker Diarization
Identifies who is speaking when, with a timestamp on every line — reads like a chat log and is easy to verify.
Search Across Every Conversation
Type a word like “cancel,” “refund,” or a product name and find every matching call in seconds.
PII Masking
Automatically masks ID numbers, phone numbers, and card numbers in transcripts, reducing risk in line with PDPA.
Custom Vocabulary
Add brand names, product names, and business terms so the AI transcribes them more accurately.
Download and Connect to Other Systems
Export as TXT / DOCX / JSON, or send transcripts to CRM and internal systems through an API / webhook.
Security & PDPA
Customer conversations are personal data
so we keep them in Thailand
Recordings and transcripts are processed and stored on AWS Asia Pacific (Bangkok) under enterprise-grade security controls.
Data never leaves the country — Processed and stored in the AWS Asia Pacific (Bangkok) region.
Data is encrypted — Protected both in transit and at rest.
Access is controlled — Define who can view which conversations, with a full audit log.
Retention periods you control — Set automatic deletion policies aligned with PDPA.
Never used to train models — Your conversations are used only to serve you [policy to be confirmed].
Data Flow
Why 300+ Thai Organizations Choose Us
Q
Do we need to replace our phone system first?
Works with what you already have
Connect instantly with Yeastar / PortSip Cloud PBX and Voice Record Backup — no system replacement required.
Q
Who do we talk to when something goes wrong?
A local Thai support team
Implementation, configuration, and ongoing support are handled by a team based in Thailand that understands Thai business.
Q
Will our customer data stay safe?
PDPA-first by design
Data stays in AWS Bangkok with PII masking, access control, and retention and deletion policies.
- 300+
- Trusted Thai organizations
- 99.9%
- Service availability SLA
- 2
- Languages in one call (Thai-English)
- TH
- Data stored in Thailand
Product Preview
Pay Only for the Minutes You Use, with No Monthly Minimum
Priced as minute credits based on recording length. Buy a larger pack and the price per minute drops. Credits are valid for [12 months] from the top-up date.
Pay As You Go
Best for trials or unpredictable call volume
0.50 THB/min*
No minimum — top up any amount
- Thai-English transcription + speaker separation
- Search across conversations
- Download as TXT / DOCX
Starter
2,000-minute credit pack for small teams
0.45 THB/min*
THB 900 / 2,000-minute pack
- Thai-English transcription + speaker separation
- Search across conversations
- Download as TXT / DOCX
Business
10,000-minute credit pack for customer service teams
0.40 THB/min*
THB 4,000 / 10,000-minute pack
- Thai-English transcription + speaker separation
- Search across conversations
- Download as TXT / DOCX
Enterprise
50,000+ minutes or custom requirements
Custom pricing
Quoted based on usage volume
- Thai-English transcription + speaker separation
- Search across conversations
- Download as TXT / DOCX
Sample Cost Calculation
A call center handling 100 calls a day, averaging 4 minutes each (about 8,800 minutes/month), on the Business plan:
8,800 minutes × [0.40] THB = [THB 3,520/month] · 100% of calls reviewable
*Example pricing for page design purposes — final pricing to be confirmed. Charged by recording length, rounded [per second/per minute — to be confirmed]. Prices exclude VAT.
How Thai Businesses Use AI Call Transcription
Call Center / E-commerce
Review 100% of calls for quality
Instead of spot-checking a few calls a day, search terms like “cancel” or “complaint” across every conversation and catch issues before customers leave.
Search and put it to work from one system.
Finance / Insurance
Dispute evidence ready in minutes
Search past conversations with timestamps for instant reference, while personal data stays masked according to policy.
Search and put it to work from one system.
B2B Sales
Log conversations to CRM without typing
Send transcripts to CRM through the API and use real conversations to coach new sales team members.
Search and put it to work from one system.
Frequently Asked Questions
How is the service priced?+
Pricing is based on minute credits for the length of audio transcribed, starting at THB 0.50/minute*. Larger credit packs lower the per-minute rate. There is no monthly minimum and no per-user charge.
Is transcription done in real time?+
Recordings are transcribed after the call ends, typically finishing within [X minutes]. For real-time conversational AI, see our Voice AI Agent services.
Do we need Call On Cloud's Cloud PBX?+
If you use Yeastar / PortSip Cloud PBX or Voice Record Backup, recordings are transcribed automatically. Uploading files from other systems is also supported [WAV / MP3 to be confirmed].
How accurate is it for Thai?+
Built for Thai phone conversations, including Thai mixed with English, with custom vocabulary support for brand names and specialized terms.
Where is conversation data stored, and how secure is it?+
Data is processed and stored on AWS Asia Pacific (Bangkok), with encryption, access control, and PDPA-aligned deletion policies.
Do minute credits expire?+
Credits are valid for [12 months] from the top-up date, and the remaining balance can be viewed in the usage report [terms to be confirmed].
Try Transcribing Your Own Calls for Free and See the Results Yourself
Our team will help you connect your Cloud PBX and provide a free trial credit of [XXX minutes].
