Answer and greet instantly
AI Receptionist picks up on the first ring and greets callers with your company name in a natural, conversational voice—responding in under 500ms, just like a live person.
Overview
A Smarter Front Door for Your Business
AI Receptionist handles routine inbound calls consistently and transfers callers to the right person when human help is needed. It works with your business knowledge and telephony workflow—not as a disconnected chatbot.
How It Works
From Incoming Call to Resolution in One Conversation
AI Receptionist works alongside your existing Cloud PBX—answering, understanding, and resolving each call without a separate system to manage.
Listen and understand intent
It works out what the caller needs—general information, a specific department, a complaint, or a message—without routing them through a rigid keypad menu.
Resolve the call end-to-end
It answers directly, transfers to the right person or department, or takes a message and sends your team an instant summary. Every call includes a transcript and summary you can review later.
Diagram placeholder
Key Features
Built for Real Business Workflows
Natural voice conversations
Understand caller intent and respond conversationally without rigid keypad menus.
Business knowledge
Answer approved questions using information supplied by your organization.
Smart call routing
Transfer calls by intent, department, schedule, or your chosen business rules.
Lead capture
Collect caller names, contact details, and requirements even outside office hours.
Call summaries
Give teams concise context before follow-up and reduce repetitive note-taking.
Controlled escalation
Hand complex or sensitive conversations to a human with the relevant context.
Why Call On Cloud
A Provider Thai Businesses Trust
300+ organizations
From SMBs to large enterprises and government agencies.
Thai-speaking support
Get help and troubleshooting in Thai from a team that understands local business.
AWS Bangkok region
Multi-AZ, auto-scaling infrastructure built for enterprise-grade SLAs.
Everything in one place
Cloud PBX, SIP Trunk, business numbers, and Voice AI from a single provider.
99.9% SLA
A stable service with clear, verifiable service commitments.
- 0 seconds
- Customer wait time
- 24/7/365
- Answers calls every day, no holidays
- 40–60%
- Typical reduction in call center workload
- < 500ms
- Response latency
Every call is handled with enterprise-grade privacy: data is hosted 100% in Thailand (AWS Asia Pacific–Bangkok), personal information such as ID numbers, phone numbers, and emails is automatically redacted, and all data is encrypted in transit and at rest. Conversations are never used to train AI models, and the service is built to support PDPA obligations. Enterprise customers can also request single-tenant deployment with a dedicated database and Bring Your Own Key (BYOK) encryption.
Use Cases
Where It Creates Value
Corporate reception
Answer general enquiries and direct callers to the correct department.
Appointment businesses
Capture booking requests and essential customer information at any time.
Customer service
Resolve common questions immediately and escalate exceptions to the service team.
Integrations
Works Alongside the Rest of Call On Cloud
No need to replace your existing system—AI Receptionist connects with the telephony you already run.
Cloud PBX
Transfer calls from the AI to staff across every branch and device via Yeastar P-Series Cloud PBX.
SIP Trunk & DID Number
Keep your company's existing 02 number or request a new one, with caller ID verified through Whoscall.
AI Knowledge Base
Let the AI answer directly from your own product, pricing, and policy information.
Plans & Pricing
Choose a Plan Around Your Call Volume
Pricing is based on actual usage. Start quickly, then scale as your call volume grows.
| Starter | Business | Enterprise | |
|---|---|---|---|
| Price | XXX THB/month | XXX THB/month | Contact sales |
| Included AI conversation minutes | XXX minutes/month | XXX minutes/month | As agreed |
| Concurrent calls | X lines | X lines | Unlimited* |
| Transcript + summary for every call | |||
| Transfer into Cloud PBX | |||
| Call reporting dashboard | ✓ + Custom reporting | ||
| Deployment | Multi-tenant | Multi-tenant | Single-tenant + BYOK |
| Support | Business hours | Business hours | 24/7 |
*Plan structure and figures shown are placeholders, pending confirmation from the Price Model (Inbound) in the presentation deck.
FAQ
Frequently Asked Questions
Can it transfer calls to employees?+−
Yes. Calls can be routed to departments, queues, extensions, or external numbers based on your rules.
Can it answer from our own information?+−
Yes. Approved company information can be used as the knowledge source for responses.
What happens when AI cannot answer?+−
The conversation can be escalated to a human or a follow-up request can be recorded.
Does it work outside office hours?+−
Yes. Availability and routing can be configured for office hours, holidays, and after-hours service.
