Zendesk solution

Integrate With Zendesk

Zendesk is a cloud-based solution that helps organizations manage customer engagement end to end — service, answering questions, and internal coordination — and can also track and manage issues reported by people inside the organization efficiently.

Yeastar P-Series Cloud Edition is a cloud PBX built to work with third-party applications through its API. Integrating Yeastar P-Series with Zendesk lets your organization connect its phone system to its customer support platform smoothly:

  • Real-time customer data: Zendesk users see customer profiles and call history instantly from within Zendesk.
  • Call handling inside Zendesk: Use the Yeastar PBX extension to answer, make, and manage customer calls directly.
  • Automatic ticket creation: The system can automatically create a Zendesk ticket from call activity, streamlining the workflow.
  • Faster service: The integration helps support teams resolve issues faster, cut wait times, and improve customer satisfaction.

Key Features

Contact synchronization

When a call comes in from an external number, the system looks up the contact in Zendesk and adds their details to the Yeastar PBX phonebook automatically. Every time that contact calls again, their name appears instantly on the phone screen — IP phone, or Yeastar Linkus Web, Mobile, or Desktop Clients.

Call screen pops

When a call comes in, the caller's information from Zendesk appears automatically in your browser, giving you full context to have a fast, informed conversation.

Ticket and contact creation

Set rules to automatically create a new ticket for inbound and outbound calls, or automatically create a new contact for unrecognized numbers in either direction.

Call journal

Inbound and outbound calls are logged to the relevant Zendesk ticket automatically, keeping a complete communication history.

Click-to-call and call control

Call directly from Zendesk in a single click through the Yeastar Linkus browser extension, and use full call controls — recording, hold, mute, transfer — instantly.

Requirements

Zendesk

  • Zendesk Suite: Suite Team, Suite Growth, Suite Professional, Suite Enterprise
  • Zendesk Support only: Support Team, Support Professional, Support Enterprise

PBX server

  • Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
  • Firmware: version 84.9.0.18 or later

Integrating Yeastar P-Series Cloud Edition with Zendesk connects your phone system to your customer support platform smoothly — with real-time customer data, call handling, automatic ticket and contact creation, and complete call history — helping your team serve customers faster and cut wait times.