Chat & Messaging
In a business environment where speed of response defines the customer experience, our Chat & Messaging Solution brings every conversation — across every channel — into a single platform, so your team can respond faster and deliver a more consistent experience.
This solution is powered by the Yeastar P-Series Phone System, which goes beyond voice and video to unify today's most-used messaging channels — SMS, WhatsApp, Facebook Messenger, and website live chat — so your business can reach customers anywhere, anytime.
Key Features
- Omnichannel inbox: See every conversation from Live Chat, WhatsApp, and Facebook Messenger in one unified view.
- Website live chat: Turn more website visitors into customers with live chat built directly into your site.
- Automatic team assignment: A message queue and auto agent-assignment route each conversation to the right team member, so customers get a fast response.
- Chats to calls: Turn a text conversation into a voice or video call in a single click.
- Contact matching: Connect to your CRM and helpdesk platforms to show a customer's information and conversation history the moment they reach out.
- Work from anywhere: Teams can access and manage customer conversations from any location through the Linkus UC Clients app on mobile or desktop.
A Chat & Messaging Solution is more than a new communication tool — it's a shift in how your business operates. It replaces fragmented, channel-by-channel communication with one centralized, high-performance workflow, helping your business grow steadily in a fast-moving digital world.
