Real-time audio
Support responsive two-way conversations over business telephone calls.
Overview
A Telephony Foundation for Production Voice Agents
Live Agent Telephony connects voice AI models to the systems that business calls depend on. It manages call events, routing, context, integrations, and escalation so the agent can operate inside a real service workflow.
Use Cases
Where It Creates Value
PBX connectivity
Connect agents with supported Cloud PBX, SIP, and call-routing environments.
CRM integration
Retrieve or update approved customer information during the workflow.
Knowledge retrieval
Ground responses in selected business documents and data sources.
Transcription and summaries
Create searchable conversation records and concise post-call context.
Human escalation
Transfer calls with the relevant context when staff intervention is required.
Key Features
Built for Real Business Workflows
Customer service automation
Resolve routine requests while transferring complex cases to an employee.
Lead qualification
Ask approved questions, capture requirements, and route qualified opportunities.
Appointment and follow-up
Handle supported scheduling, confirmation, and information workflows by phone.
Security & Compliance
Built for Data Control and Oversight
Encryption, data isolation, privacy, and access controls designed for enterprise communication workflows.
GDPR-readyISO 27001SOC 2 Type IIEncryptionPDPA-readyE2EE
Encryption in transit
Data in transit is encrypted using TLS/SRTP.
Encryption at rest
Stored data is encrypted to the AES standard.
Data isolation
Each customer's environment and data are kept separate.
Data privacy
Designed to support PDPA and GDPR requirements.
Audit trail
Usage history and activity are logged for later review.
Access control
Permissions are managed by role and responsibility using RBAC.
Certifications and badges are carried over from the source page. Confirm certification documents and service scope before treating them as commercial commitments.
Why Our Agent Is Different
A Platform Built Specifically for Voice AI Agents
Advanced agent platform
Configure the agent around your business data and workflows.
AWS Bangkok region
Reduce latency and keep data within Thailand.
Autonomous scaling
Resources scale up or down automatically with call volume.
Seamless integration
Connect with CRM, databases, and PBX platforms such as 3CX, Asterisk, and Yeastar.
Cost efficient
Support growth while reducing long-term contact center costs.
